Breaking News: BBB Issues Consumer Alert on Local Clothing Brand

Breaking News: BBB Issues Consumer Alert on Local Clothing Brand

The Better Business Bureau (BBB) of the Mid-South has issued a consumer alert regarding Valabasas, an online clothing retailer based in Collierville, Tennessee. The company currently holds an F rating—the lowest possible score on BBB’s scale—due to a concerning pattern of unresolved customer complaints.

What Consumers Are Reporting

Over the past three years, the BBB has received 35 complaints about Valabasas, with 26 of those filed in the last 12 months. Common issues reported by customers include:

• Delayed Shipments: Many consumers experienced significant delays in receiving their orders, with some waiting weeks without any updates.
• Incomplete Orders: Several customers reported receiving partial orders, with items missing from their shipments.
• Poor Communication: Attempts to contact the company via phone, email, or social media often went unanswered, leaving customers without assistance.
• Incorrect or Unrelated Items: In some cases, customers returned items for a refund but instead received completely different products, with no explanation or follow-up from the company.
• Unauthorized Charges: One customer reported being charged over $700 for orders they never placed, and it took weeks to receive any response from the company.
• Requests for Police Reports: Some customers were told to file police reports for missing packages, which they felt made the process more difficult and frustrating.

BBB’s Efforts to Resolve the Issues

The BBB has made multiple attempts to contact Valabasas, sending letters via email and registered mail outlining the concerns and requesting a plan to address the issues. To date, the company has not made any visible effort to resolve the problems affecting its customers.

BBB’s Advice to Consumers

The BBB advises consumers to exercise caution when shopping online, especially with companies that have a history of unresolved complaints. Before making a purchase, consumers should:

• Research the Company: Check the company’s BBB Business Profile at to see its rating and read customer reviews.
• Look for Red Flags: Be wary of deals that seem too good to be true, especially on social media platforms.
• Use Secure Payment Methods: Pay with a credit card, as it offers more protection for buyers than other payment methods.
• Keep Records: Save receipts, order confirmations, and any correspondence with the company in case you need to dispute a charge or file a complaint.

For more information on how to shop safely online, visit the BBB’

If you’ve had a negative experience with Valabasas or any other company, consider filing a complaint with the BBB to help protect other consumers.